Terms of Use

Welcome to our website. By accessing or using our services, you agree to these Terms of Use, which are designed to ensure ethical, transparent, and responsible use of our services. If you do not agree, please do not use the service.

1. Acceptance of Terms

By using our website, you acknowledge that you have read, understood, and agreed to these Terms of Use and our Privacy Policy.

2. Use of Services

You agree to use our services only for lawful and legitimate purposes. You must not:

• Engage in fraud, deception, or any unlawful activity
• Harm, manipulate, or exploit others
• Submit false, offensive, or misleading content

3. Personal Information

Any personal information you provide is voluntary and will be collected only with your knowledge and consent.

• Your data is used solely to provide, maintain, or improve the services you request.
• Personal information is never sold, shared for marketing without consent, or used for hidden purposes.
• You may update, correct, or request deletion of your personal data at any time.

4. Non-Personal & Usage Data

Non-personal information, such as session activity, page visits, may be collected to:

• Maintain system functionality
• Improve performance and usability
• Monitor ethical service delivery

Access to this data is limited to authorized personnel (Owners, Administrators, IT, and Digital Marketers). Digital Marketers may only use this information to monitor system performance and promote services responsibly, without exploiting personal information.

Individual identities are never revealed publicly, they can only be seen by those authorized to manage the website (Owners, Administrators, IT, and Digital Marketers). Nevertheless, We do not track personal data like your location, or device information.

5. User Accounts

• Users are responsible for keeping their account credentials secure.
• Access to system and usage data is strictly controlled and limited to authorized personnel.
• Unauthorized access or misuse of accounts is prohibited.

6. Public Content

• Reviews, questions, and comments may be displayed publicly. Your name and your review or comment may be shown publicly in the reviews or comments section, while in the FAQs section only your question will be displayed.
• Emails, phone numbers, and other private details will remain hidden.
• You agree not to post content that is harmful, offensive, or deceptive.

7. Links to External Websites

Our website may include links to external platforms (e.g., Instagram, Facebook, WhatsApp). We are not responsible for their privacy practices or terms of use. Users should read external privacy policies before engaging.

8. Retention and Responsible Use of Data

Personal data is retained only as long as necessary for record keeping, providing the requested service, or legitimate reference purposes. Data will be deleted when no longer needed or upon the client’s request, in accordance with ethical and responsible standards.

9. Ethical Conduct

You agree to:

• Respect others’ privacy and dignity
• Use the website for honest and lawful purposes
• Avoid exploiting, deceiving, or harming others

We commit that:

• We do not spy on users
• We do not secretly monitor private behavior
• We do not misuse personal or system data
• We do not exploit data for harm, manipulation, or deception
• All data collection is for clear, beneficial, and legitimate purposes only

10. Changes to Terms

We may update these Terms of Use to improve clarity, compliance, or ethical standards. Any major changes will be communicated clearly to users.

11. Limitation of Liability

We take reasonable measures to protect your data and maintain service availability. However, we are not responsible for unforeseen technical issues, loss of data, or unauthorized access caused by third parties.

12. Contact

If you have questions or concerns regarding these Terms of Use or your data, please contact us at:
Email: inquiry@serengetitours.co.tz
Phone: +255 746 600 123